Quality and warranty


Delivery time and delivery

Payment and cancellation


Quality and warranty

How long will my soles last?

Depending on intensity of use, about 2 years before the effect wears off.

My pain complaints do not improve with the insoles, what now?

The symptoms can gradually disappear and it can take several weeks. Unfortunately, there is no guarantee of improvement.

Soles are an aid in improving foot function. If the symptoms do not improve, consult a doctor. Our tools are not MDR. Read all about it on our β€œ Disclaimer ” page.

Do my soles wear out quickly?

Depending on factors such as intensity and perspiration.


How much do custom soles cost?

A pair of custom-made insoles cost us 119 euros, including VAT and shipping. Not reimbursed by health insurer.

How do I maintain my soles?

It is best to clean your soles with a damp cloth. Do not use abrasive or aggressive agents, as this can damage the coating of your soles.

Can I wear my soles during sports activities?

Yes, you can wear your soles during sports activities. Please note that intensive activities can increase wear on the soles.

Delivery time and delivery

How long does delivery take?

The delivery of your fitting package takes approximately 3 working days, from then on it depends on when you return the footprints to De Post. If it is the same day, you can expect your insoles about one week later. On average, it takes just under two weeks from A to Z. Which is faster than the competition and we are proud of this!

What is the delivery?

The delivery of your soles is free within Belgium. Shipping costs apply to other countries.

Payment and cancellation

How can I pay?

You can pay for your soles through the numerous payment methods. You can find this at the bottom right of the website.

Can i cancel my order?

Yes, you can cancel your order up to the day we receive your prints. Once we have received your prints, cancellation is no longer possible.

Physical consultation?

We do not offer this.

Contact Form

To ask? Quotation? Comments?

Didn't find what you were looking for in our FAQ ? Contact us via our contact form. We will respond as soon as possible. For an even faster answer, use our chat button at the bottom right of the page or call/text us on: +32 470 07 58 17, also available via WhatsApp.